Customer Support - FAQs

Created by Dinesh Kumar Ganesh, Modified on Wed, 14 Jun, 2023 at 2:09 PM by Dinesh Kumar Ganesh

List	FAQs	Response
1	How do I contact the customer support?	Customer Success Team Phone: +234 7080672025 WhatsApp: 0916-082-7055 Email:ng-support@moove.io
2	Are you available 24/7?	Yes we have teams available on a 24/7 basis
3	Who do I report to if I was in an accident?	Contact your Customer Success Executive ( CS ) immediately and they will advise on the next steps. Your Customer Success Team will be assistance 24/7 Phone: +234 7080672025 WhatsApp: 0916-082-7055 Email:ng-support@moove.io
4	Who is responsible for paying fines whilst driving a Moove vehicle?	You as the driver will cover the cost of a fine
5	What is DTO?	It is Drive To Own - this is the Product you get when you enrol with Moove.
6	Why is Inspection necessary?	This is part of the Moove policy within your contract. This is to determine the upkeep of your vehicle. This ensures that any unreported damages, missing accessories are checked.
7	How often are vehicle inspections scheduled?	Please be informed that attendance of monthly vehicle inspections at one of our designated CFAO or Autofast centres are compulsory.
8	What will happen if I miss an inspection?	Any driver who fails to show up after two reminders will have their vehicles immobilised, in accordance with the Moove customer community guidelines.
9	I have not received my scheduled maintenance email	Contact your Customer Success Executive ( CS ) immediately and they will advise on the next steps. Your Customer Success Team will be assistance 24/7 Phone: +234 7080672025 WhatsApp: 0916-082-7055 Email:ng-support@moove.io
10	On which day do I need to pay my remittance?	Your remittance needs to be paid daily or weekly depending on your assigned product type.
11	What will happen if I miss a payment?	We will contact you first to understand why you’ve missed a payment, before taking further action.
12	Who do I contact to know what my vehicle repair status is?	Your Customer Success Team will be assistance 24/7 Phone: +234 7080672025 WhatsApp: 0916-082-7055 Email:ng-support@moove.io
13	What are my KPIs ?	Each driver needs to at least complete a minimum of 60 trips and 50 supply hours, driving on Uber Go a week.
14	What happens if I miss my KPIs ?	Failure to meet your weekly KPIs could result in your car being collected from you. Remember you are not allowed to drive on other e-hailing platforms or take private trips as the car still belongs to Moove until you have fully paid it off.