Driver wants to register a day off

Process Name

Issue: Driver wants to register a day off 

Owner

CS & PE Team

Frequency

Escalate to:

1. CS Team is the first point of contact, CS notifies PE as per drivers request.

2. PE if the customer can’t follow the process i.e write to ng-support@moove.io and request him to take the action - prorate/do not prorate and inform the customer. 

SLA

First response time: Under 1 hour

Resolution time: Under 24 hours

Category: Driver Day Off 

Possible reasons:

1. Customer wants to take the Driver Day off 

How to tackle this? (Identify cause of the issue): 

1. Inform the customer about the Driver Day Off Policy and how to apply for it. 

2. Also, ensure to confirm the reason for the day off for documentation purposes.